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Common purchase queries answered
Orders and Shipping
Sometimes it takes sometime to process your payment confirmation as wire transfer takes some time to receive your payment. Your order will be shipping once you payment is confirmed.
Normally, it will take 2-7 business days for us to receive your payment after your wire transfer. Please check your order status again in approximately 7 business days after your wire transfer. If the amount is deducted and your order still have not been placed after 7 days of your payment deduction, Please email at email@example.com
• Sometime it takes some time to process your payment verification as wire transfer takes 2-7 business days to confirm. If your order is still on hold after 10 days of your payment deduction from your account. Please email us firstname.lastname@example.org
• Sometimes stock runs out when you place the order due to high demand of products. The product stays on-hold until new stock comes out. Please email at email@example.com if your order stays on-hold for more than 10 business days.
Sometimes orders are closed for security reasons. If you received an email from us please follow the instructions here. If you do not receive an email, you can try to place the order again later.
If you need to swap an item
Returns and Exchanges
Please email us at firstname.lastname@example.org
Please email us at email@example.com
Please email us at firstname.lastname@example.org within 24 hours of order placing