Common purchase queries answered
Orders and Shipping
Yes. It is. Please select cash on delivery during checkout.
Sometimes it takes sometime to process your payment confirmation as wire transfer takes some time to receive your payment. Your order will be shipping once you payment is confirmed in case of Card payment(Except Cash on delivery). Normally, it will take 2-7 business days for us to receive your payment after your wire transfer. Please check your order status again in approximately 3 business days after your wire transfer. If the amount is deducted and your order still have not been placed after 3 days of your payment deduction, Please contact us firstname.lastname@example.org
Why is my order on-hold?
• Sometime it takes some time to process your payment verification as wire transfer takes 2-7 business days to confirm. If your order is still on hold after 10 days of your payment deduction from your account. Please email us email@example.com
• Sometimes stock runs out when you place the order due to high demand of products. The product stays on-hold until new stock comes out. Please email at firstname.lastname@example.org if your order stays on-hold for more than 10 business days.
When will i get my Product?
Please review our Delivery Policy
Why has my order been closed?
Sometimes orders are closed for security reasons. If you received an email from us please follow the instructions here. If you do not receive an email, you can try to place the order again later.
I’ve applied for a refund. When will I get my Money back?
We are sorry if you have a bad experience with us. If you have initiated a refund ,your payment will be refunded to your account with in 10 to 20 working days. Your patience in this regard will be highly appreciable.
Will my items come in one package?
If you have order more than one piece of a product then you would get the product in one package. Sometimes, orders can come into multiple packages due to shipment provider